Author Topic: UPDATE YOUR EMAIL!  (Read 176 times)

Ed Lecuyer

  • Administrator
  • Yardmaster
  • *****
  • Posts: 2,093
    • View Profile
    • wwfry.org
UPDATE YOUR EMAIL!
« on: September 13, 2018, 01:42:52 PM »
Hi Everyone,

It has come to my attention that some members were not getting email notifications when they were sent a "Private Message" via the forum. In all cases, this was due to an outdated or not-frequently-checked email address in the member's account.

Please be sure that your account is up-to-date with your current email address. Otherwise, you will miss out on this notification, and possibly other official WW&F communication.

To update your account, click the Profile link near the top of the forum page, then select Account Related Settings. Locate the Email field and change it to your current email address, then add your current WW&F Forum Password at the very bottom of the page. Press Change Profile and your account will now be updated.

If you have forgot your password, please let me know (ed.lecuyer@wwfry.org) and I can reset it on your behalf.

I'd also like to remind everyone that a Private Message notification email is just that - a notification. To read and respond to the actual message, please do so on the Forum. Responding to the notification email sends that response back to ME and not the intended recipient. Usually, I then forward it off to correct individual (assuming his or her current email address is present in the account.)

Thanks for your cooperation on this matter.

Your Friendly Moderator,

-Ed
Ed Lecuyer
Moderator, WW&F Forum

Jeff Schumaker

  • Museum Member
  • Engineer
  • ****
  • Posts: 528
    • View Profile
Re: UPDATE YOUR EMAIL!
« Reply #1 on: September 13, 2018, 02:14:28 PM »
Ed,

I am not getting notifications, but my email has not changed.

Jeff
Hey Rocky, watch me pull a moose trout out of my hat.

Ed Lecuyer

  • Administrator
  • Yardmaster
  • *****
  • Posts: 2,093
    • View Profile
    • wwfry.org
Re: UPDATE YOUR EMAIL!
« Reply #2 on: September 13, 2018, 02:28:38 PM »
I am not getting notifications, but my email has not changed.

If that is the case:
1. Check your Spam folder, etc. It's possible that they are ending up there. We have had isolated reports that emails from @wwfry.org may get flagged as spam.

2. Change the email address anyway, then change it back. It's possible that the database just needs to refresh it.

Once that is done, you can test it yourself by sending yourself a private message. If you get the test message notification in your email, then it is working correctly.

-Ed
Ed Lecuyer
Moderator, WW&F Forum

John Kokas

  • Museum Member
  • Conductor
  • *****
  • Posts: 853
    • View Profile
Re: UPDATE YOUR EMAIL!
« Reply #3 on: September 13, 2018, 04:25:49 PM »
Followed your directions Ed - tried twice - did not work   :(
Moxie Bootlegger

Jason M Lamontagne

  • Operating Volunteers
  • Dispatcher
  • *****
  • Posts: 1,051
    • View Profile
Re: UPDATE YOUR EMAIL!
« Reply #4 on: September 13, 2018, 09:27:34 PM »
Hi Ed,  just an FYI- I still actually access both my aol and gmail on my iPhone, and check the junk folder on both about twice a week.  I’d say there may be a broader issue.  It is working now with the wwfry.org address, which of course goes through google

Thanks
Jason

Ed Lecuyer

  • Administrator
  • Yardmaster
  • *****
  • Posts: 2,093
    • View Profile
    • wwfry.org
Re: UPDATE YOUR EMAIL!
« Reply #5 on: September 13, 2018, 09:48:38 PM »
There does appear to be a broader issue. I was able to get John Kokas' address working using the email re-entry method (be sure to save the changed email address before changing it back again.) However, there is another forum member (not disclosed above) who is still not receiving notifications - and he is using a regular gmail address.

So, I guess I don't know what is causing the issue. I've checked the error logs and other related settings. This may have to be something we live with.
Ed Lecuyer
Moderator, WW&F Forum